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City of Winnipeg
   

Winnipeg Transit

Missing a Trip (No-Show)

No-shows cause inconvenience to other customers and waste limited resources.
Remember: You can cancel your trips by calling 204 986-5711.

Handi-Transit records a no-show on a client’s file when:

  • You cancel the trip less than 30 minutes before the scheduled pick-up time.
  • You are not waiting just inside your door on the ground level of your building at the pick-up time.
  • You are not waiting at the pick-up point for your return journey.
  • You are not ready to leave at the pick-up time (even if the delay is caused by a caregiver).
  • You refuse the ride when it arrives.
  • You have more parcels than you can hold on your lap.
  • You have not had the walk shoveled at your residence in winter.

You are notified of any no-show charges by mail.

Handi-Transit charges for no-shows during each six-month period.

Return-Ride Cancellation Due to a No-Show

If you are a no-show for your ride to a destination which has a return ride scheduled from that destination, Handi-Transit will automatically cancel your return ride. If you do still need the return ride, you must call 204-986-5722 to have the return trip re-instated.

Penalties for Accumulating No-shows

When you incur a no-show, you are notified by mail. If you continue to incur no-shows, you will continue to be notified by mail with accrued costs, which must be paid within the specified time frame.

Incident Penalty
1st No-show No charge
2nd No-show The equivalent of one fare
3rd No-show The equivalent of two fares
4th No-show The equivalent of three fares
5th and further No-shows $15.00

Client’s service is suspended once the amount owed reaches or exceeds $30.00

Restrictions, fines and/or other penalties may be imposed if a client continues to not show for scheduled trips or chooses to continuously cancel scheduled trips.

Late Cancellations

A passenger who cancels with less than 30 minutes is a late cancellation and considered a no-show. Late cancellations and no-shows take up ride time that could have been used to accommodate the travel needs of others.