We understand that cancelling a trip is necessary from time to time. Cancelling your ride well in advance allows us to make every effort to fill cancelled spots by redirecting vehicles to other riders who need our service.
However, not all cancelled trips can be filled. This drives up the cost of providing service because we must pay for scheduled trips that are cancelled. Also, booking trips that are later cancelled may prohibit other passengers from accessing Handi-Transit services they require.
If you must cancel a trip, please call 204-986-5711 you are scheduled to travel. By doing so, the trip will not be scheduled on a vehicle which eliminates the cost of wasted resources and enables another passenger to get a ride.
Rides must be cancelled at least 30 minutes prior to your scheduled pick up time. Rides that are not cancelled at least 30 minutes before the scheduled pick up time will be considered no-shows.
To avoid the need to cancel trips, book only the trips needed. You may wish to consider booking one day prior to travel needs (before 11 am) as you may have a better idea of your travel intentions at that time. Booking trips in advance (as much as seven days) is offered as a convenience and does not improve passengers’ chances of obtaining a trip, as all trips are scheduled the day before travel and are based on a priority system.
Subscription Service and Trip Cancellations
Subscription service is defined as a ride which is taken at least three times per week between the same origin and destination and at the same times.
If you have a subscription with Handi-Transit, and you do not require the subscription service for a period of time, call us at 204-986-5722 to let us know. A hold on the subscription will be placed for the period you request.
If your cancellations exceed what is reasonable, certain restrictions may be placed on your access to Handi-Transit service that may include cancelling any subscription service or limiting the number of trips booked in a one week period.