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City of Winnipeg
   

Winnipeg Transit

Frequently Asked Questions

Navigo

What is Navigo?

Navigo is Winnipeg Transit’s online trip planner that you can use to plan your travel by bus in Winnipeg.

How do I use the Navigo trip planner?

Begin by pressing the Schedules, Maps, & Tools button found in the left-side bar followed by Navigo and Plan a trip. Next, supply Navigo with the origin location of your trip, your end destination, and the time you want to travel, and then Navigo will display up to 5 trip plans for you to consider.

For more information on Navigo, please check the Navigo help page .

Timetables

What is a Transit timetable?

A timetable is a tool used to present Transit schedule information to you. This can be done in a very broad way – using only key timing points along an entire route to produce a timetable, or it can be very specific – using stop specific information to create your schedule using only the stops you want to know about.

How do I find a timetable for my stop?

There are two ways to find a timetable for a stop:

  • Begin by pressing the Schedules, Maps, & Tools button found in the left-side bar followed by Timetables and Find a timetable. Enter the 5-digit stop number or the street and cross-street of the stop. Next, click on the schedule type Today, Weekday, Saturday, or Sunday.
  • Begin by pressing the Schedules, Maps, & Tools button found in the left-side bar followed by Stops and Find a stop. If you know the stop, enter the 5-digit stop number or the street and cross-street. If you do not know the specific location of the stop, use the Find stops near a location function (for more information about locations, please check the Locations help page ). Next, click on the schedule type Today, Weekday, Saturday, or Sunday.

Note:

  • Today’s schedule will provide you with real time schedule information including delays and cancellations. Clicking on the Weekday, Saturday, or Sunday schedule type will provide you with the scheduled service but will not update delays and cancellations.
  • Stops with more than 12 routes servicing the stop will display a list of routes. Click the check boxes beside the route numbers that you want displayed then press submit.

How do I find a timetable for my route?

There are two ways to find a timetable for a route:

  • Begin by pressing the Schedules, Maps, & Tools button found in the left-side bar followed by Timetables and Find a timetable. Enter the route number or route name. You will be prompted to select a schedule type (Today, Weekday, Saturday, or Sunday) and a route direction (if the route has more than one route direction).
  • Begin by pressing the Schedules, Maps, & Tools button found in the left-side bar followed by Routes and Find a route. If you know the route, enter the route number or name. If you do not know the route for a specific location, use the Find routes near a location function (for more information about locations, please check the Locations help page ). Next, click on the desired schedule.

(Note: Today’s schedule will provide you with real time schedule information including delays and cancellations).

How do I print a timetable?

Press the Print button that is displayed in the left side-bar when a timetable is displayed. This will start the print function and the timetable be displayed in a format suitable for printing. You can then press the Print button displayed or use your browser’s print functions to print the timetable.

How do I create my own timetable?

To create your own timetable, you must be logged into your account (for information about creating an account, please check the Sign Up help page ).

Click on the Timetables button displayed in the left side-bar to display the various timetable menu options. You will then find a Create Timetable option that will start the create timetable function. For more information about creating a timetable, please check the Creating and Editing a Timetable help page.

Why can’t I see any times on the timetable earlier that the current time?

When looking at a Today schedule, the timetable will automatically display the current time. If you would like to see earlier times, you just need to scroll up using the scroll bar on the right side of the display panel.

Why can’t I see all of the times/columns in my timetable?

When a timetable contains more columns than can fit in the display panel, you can use the scroll bar on the bottom of the panel to scroll through the columns.

Can I control the format of the information displayed in a timetable?

There are a few ways that you can control the format of the information displayed in a timetable:

  1. Account Settings
    • When you are logged into your account, a Settings link will be displayed in the left side-bar. Clicking this link will open your User Settings panel. Here you can access various settings that affect the display of all your timetables. For more information, please see the Manage Your Account help page.
  2. Timetable Options
    • Hover over the Options button that is displayed in the left side-bar when a timetable is displayed. This will open a list of options that control how the data on the current timetable is displayed. For more information about timetable options, please check the Timetables Options help page.
  3. Edit the Timetable
    • When a timetable is displayed, the Edit Timetable button is displayed in the left side-bar. Click this button to open the timetable in an edit window. For more information about editing a timetable, please check the Creating and Editing a Timetable help page.

How do I access timetables for an upcoming schedule change?

Most often, only Transit’s current schedule period (also called a “Booking”) will be available for selection. But when we are nearing a schedule change, both the current and next booking will be available for selection.

If you are creating a new timetable when both the current and next booking are available, you will be prompted to choose the booking to be used for your new timetable.

If you wish to see the upcoming booking information in a previously created timetable for the current booking, then you will have to use the edit function for that timetable. To do this, select the timetable to view it. Then press the Edit Timetable button to open the timetable in an edit window. Here you can change the timetable definition to select the upcoming schedule change if it is available. More information is available on the Creating and Editing a Timetable help page. Specifically, check the Timetable Settings section.

Note: When you are viewing a timetable for the “Today’s” schedule type, you will always see information for the current booking.

Routes

Where can I find a list of routes?

When you click the Routes button on the left side-bar, the Routes Menu will open in the left side-bar. Click the Route List button to display a list of all Transit routes.

How can I find out which routes operate near me?

There are two ways to find the routes that service a location:

  • Press the Routes button found in the left side-bar to open the Find routes near a location option. For more information about locations, please check the Locations help page.
  • When a location is pin-pointed on the map, press your right mouse button to open the map function list. Click on the Find routes servicing here function.

Stops

Where can I find a list of stops?

When you click the Stops button on the left side-bar, the Stops Menu will open in the left side-bar. Click the Stops List button.

How can I find out which stops are located near me?

There are two ways to find the stops that are near a location:

  • Press the Stops button found in the left side-bar to open the Find stops near a location option. For more information about locations, please check the Locations help page.
  • When a location is pin-pointed on the map, press your right mouse button to open the map function list. Click on the Find stops near here function.

Maps

How do I pan and zoom the map?

There are two ways to pan a map:

  • Hover your cursor over a map. Depending on your browser settings, the cursor icon may change to a hand image. At this point, press your left mouse button to ‘grab’ the map and then you can move your mouse to drag the map in the desired direction.
  • Use the pan control button found in the top left corner of the map. Click on the button arrows to move the map in the corresponding direction.

There are two ways to zoom a map:

  • Use the zoom slide bar found on the top left side of the map. You can click on the ‘+’ and ‘-’ buttons or use the slider, moving closer to the ‘+’ and ‘-’ buttons.
  • Hover your cursor over the map and press your right mouse button to open a map function list. In this list you will see the options zoom in and zoom out.

Where can I find a map for a route?

Press the Routes button found in the left side-bar. Once a route has been specified, a route detail page will be displayed which includes a map of the route.

Also, a link to a detailed PDF file of the route is located above the route map. Click on this link to view the route PDF.

Where can I find a map of the complete Transit system?

There are two ways to access the Transit system map:

  • Press the Map button found in the left side-bar to display the various map menu options. There you will find a PDF system map button.
  • Press the Map button found in the left side-bar. On the map page displayed you will find a System map button.

How do I use the map functions?

Hover your cursor over a map and press your right mouse button to open the map function list. For more information about maps functions, please check the Maps help page.

How can I hide the map?

There are two ways to hide a map:

  • You can change your user settings to hide/show maps depending on the function you are accessing. For more information, please see the Manage Your Account help page.
  • You can hide a map on a page by pressing the Hide map button found on the top right corner of a map. To re-display the map, press the Show map button found on the top right corner of the page.

Locations

How do I enter a location?

A location can be entered as an address, intersection, or a landmark. For example:

  • “414 Osborne Street”, or simply “414 osb”
  • “River and Osborne”, “river/osborne”, “riv@osb”
  • “City Hall”, “u of m”, “River Heights Community Centre” or “rhcc”

For more information about locations, please check the Locations help page.

How do I work with saved locations?

First, you must be logged into your account to access your saved locations.

Manage Saved Locations

To manage your saved locations, press the Map button found in the left side-bar to display the various map menu options. There you will find a My Locations button. Hover over the My Locations button and then select Manage My Locations.

Using Saved Locations

Wherever a location is required, a you will find a My Locations link below it. Click this link to display your saved locations and enable selection from the list.

You can also open a detail page for your saved locations. Press the Map button found in the left side-bar to display the various map menu options. There you will find a My Locations button. Hovering over the My Locations button will display a list of all of your saved locations. Click on a location to display its detail page.

Website Account

Why set up an account?

Winnipeg Transit’s website contains some great features:

  • choose how you want information displayed
  • define settings that are used by Navigo when planning your trips. Like your trip results?… You can save your Navigo trips in My Trips.
  • create your own personalized timetables and save them in My Timetables.
  • save your frequently used geographic locations (addresses, intersections, landmarks) in My Locations and your favourite stops and routes in My Stops and My Routes.
  • you can use your saved locations, stops, and routes when using our mobile website BUSguide at m.winnipegtransit.com. For more information about BUSguide, please see our BUSguide help page.

For more information about the benefits of setting up an account, please check the Sign Up help page.

How do I create an account?

  1. Sign Up
    • Click on Sign Up in the upper left corner of the web page.
    • Enter an email address which is used as your unique ID.
    • Enter and confirm a password.
  2. Activate Your Account
    • We will send you an “Activation Instruction” email containing a link that will enable you to activate your account. Click on the link to open our activation page in your browser and press the Activate button.

For more information about creating an account, please check the Sign Up help page.

How do I change my account settings?

You must be logged into your account to access your account settings. Click the Settings link found in the left side-bar to display the User Settings page.

For more information about changing your account settings, please check the Managing Your Account help page.

Tailoring the Information You See

Can times be displayed using a 12-hour clock with AM/PM?

Times can be displayed as a 12-hour clock or 24-hour clock.

Settings for Your Account

While logged into your account, click the Settings link found in the left side-bar to open your User Settings page. The clock display setting enables you to choose a 12-hour or 24-hour clock display for all times displayed for you. For more information, please see the Manage Your Account help page.

Timetable Options

Hover over the Options button that is displayed in the left side-bar when a timetable is displayed. This will open a list of options that control how the data on the current timetable is displayed. For more information about timetable options, please check the Timetables Options help page.

How do I switch Navigo to 12-hour time?

Navigo uses your account settings to determine how to format your trip data. While logged into your account, click the Settings link found in the left side-bar to open your User Settings page. The clock display setting enables you to choose a 12-hour or 24-hour clock display for all times displayed for you. For more information, please see the Manage You Account help page.

BUStxt

Why am I receiving an error message about parsing from BUStxt?

Some mobile phones are setup to attach a signature to the end of all text messages that are sent. Ensure there is no signature attached to the text messages that are sent to BUStxt.

Transit Tools

Is a Transit app/mobile site available for my smart phone?

A mobile version of our website is available for any Internet-enabled mobile device, such as an iPhone or Blackberry. Visit BUSguide at m.winnipegtransit.com

Other Stuff

How do I find out when my bus will get to a certain point down the line?

When viewing a timetable for your trip, locate the time for the bus that you are going to catch. Click on that time to open the trip schedule window for that bus. A list of all the stops for that trip and the associated time will be displayed.

Is re-route information taken into account by Navigo and timetables?

Not yet… but we’re working on it. Our new website needed to be in place first.

Is there an app for my smartphone?

A mobile version of our website is available for any Internet-enabled mobile device, such as an iPhone or Blackberry. Visit BUSguide at m.winnipegtransit.com. For more information about BUSguide, please see our BUSguide help page.