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City of Winnipeg
   

Winnipeg Transit

Client Responsibilities

Handi-Transit clients must adhere to Handi-Transit policies and regulations. Handi-Transit reserves the right to refuse service to any persons who pose a threat to the safety of other passengers or drivers, whose behaviour poses a threat to their own safe transportation, or who do not comply with Handi-Transit policies and regulations.

Handi-Transit clients are required to:

  • Be ready at the specified pick-up location a minimum of five minutes before scheduled pick-up time
  • Book and confirm trips
  • Notify Handi-Transit at 204-986-5722 if the Handi-Transit vehicle is more than 10 minutes late for a pick-up
  • Pay the required fare (either cash, ticket or token)
  • Call Handi-Transit on our automated line at 204-986-5711 as soon as possible if canceling a trip
    • trips that are cancelled less then 30 minutes before scheduled trip times are considered a no-show
  • Registrants must provide their own attendant if one is required. Attendants or companions must travel from the pick-up location to the drop off location with the registrant
  • Arrange for special assistance if required while traveling or arriving at their destination
  • Hold parcels on their lap
    • limited to 2 bags per passenger
  • Must travel with Handi-Transit approved equipment only
  • Allow the driver to properly secure their equipment in the vehicle
  • Wear the vehicle seat belt provided (including shoulder strap)
  • Must conduct themselves in a respectful manner when interacting with all operators and passengers
  • Comply with all Handi-Transit Policies and Procedures
  • Notify Handi-Transit of ALL changes to personal status including:
    • mobility equipment
    • address or other contact information changes

To make the trip comfortable for all, passengers should keep in mind:

  • Eating is permitted in vehicles, but must be contained and all garbage must be removed upon end of trip
  • All drinks must be in spill proof containers
  • Personal music devices are allowed with headphones, as long as the sound is not audible to others
  • Handi-Transit vehicles are scent free environments. We ask that all passengers not use scented products
  • Handi-Transit operators should not be distracted while the vehicle is in motion. As such, please limit your conversations with operators.

Handi-Transit does not refuse service to an individual with disabilities solely because of the individual’s disability or any involuntary behavior that may offend, annoy or inconvenience other persons. In the event that a passenger does exhibit some aspects of involuntary behavior, the passenger may be required to travel with an attendant.