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City of Winnipeg

Winnipeg Transit

Operator Responsibilities

Handi-Transit Operators are expected and required to provide safe, courteous and reliable transportation to the users in our community.

Handi-Transit operators are required to:

  • Assist registrants with seat belts
  • Be alert and well rested at all times while operating the vehicle
  • Collect fares from clients in the form of:
    • cash payment,
    • Handi-Transit Ticket, or
    • Monthly Handi-Transit Pass
  • Have the Handi-Transit decals clearly visible on their vehicle
  • Maintain their vehicle in a clean manner
  • Maintain their schedule when time, traffic and weather conditions permit
  • Operate the vehicle safely
  • Possess a valid Manitoba driver licence for the class of vehicle to be operated
  • Secure the registrant’s mobility device in accordance with Handi-Transit policy
  • Treat and communicate with clients in a respectful manner
  • Wear an identification tag and High Visibility Vest at all times while providing service.
  • Provide a light assist to registrants at all times
    • Operators will provide a light assist to registrant when required. A light assist includes offering their arm, opening doors, and assisting with equipment. The operator may ask how he/she could be of assistance.
    • If the registrant indicates that no assistance is required, it is still important and mandatory that the driver walk beside the client to ensure their safety.

While operators provide general assistance, Handi-Transit is NOT an assisted medical service.

  • Operators are not expected to perform the duties of a specialized attendant, or provide any type of medical assistance.
  • Operators do not provide personal attendant service or supervision during the trip, or place clients into the hands of someone else at the destination point (wait for a caregiver to arrive).
  • Registrants who require assistance during or after a trip should arrange for an attendant to travel with them. Handi-Transit will reserve a seat for an attendant.
  • Handi-Transit operators will secure a client’s wheelchair or other mobile-assistive device using the floor restraints.
  • At no time are operators allowed to lift or carry a registrant’s or a registrant’s parcels, bags or other personal items.

In the event of an emergency, the driver immediately notifies the Handi-Transit dispatcher who will engage the City’s emergency services.