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Winnipeg Transit

What's New?


Tuesday, January 9th 2019

Manitoba Ombudsman Report on HT Service

Winnipeg, MB. - Today, the Manitoba Ombudsman’s Office released a report outlining recommendations for Handi-Transit service in response to a complaint filed by the Independent Living Resource Centre (ILRC) in February of 2016.

Winnipeg Transit takes the ILRC’s concerns very seriously and is actively working to address the recommendations outlined in the Ombudsman’s report. As a supporting organization of the disabled community, it is a priority for Handi-Transit, now Winnipeg Transit Plus, to provide a service that is accessible to all its clients.

In reviewing the ILRC’s complaint, Winnipeg Transit Plus provided additional information and clarifications on some of its policies to assist the Ombudsman’s Office with their investigation.

Further City comments on the Ombudsman’s recommendations can be found in the attached summary document.

Winnipeg Transit Plus is a service of Winnipeg’s public transit system that provides door-to-door transportation for people who are unable to regularly use the City’s fixed route transit system because they are legally blind or have a physical disability that significantly impairs their mobility. Winnipeg Transit Plus registrants use a variety of mobility aides including scooters, canes, walkers, and both manual and motorized wheelchairs.

For more information please see links listed below.

Manitoba Ombudsman Website

Ombudsman Report



Wednesday, December 19, 2018

Changes coming to Handi-Transit in 2019
Winnipeg, MB – A new year will bring changes to Winnipeg’s Handi-Transit service including an updated scheduling system for improved service and a refreshed name to include more inclusive language.


In September 2017, Handi-Transit launched a campaign to choose a new, more inclusive name for the service, which solicited feedback from the community and stakeholders. Through this process and in consultation with the Handi-Transit Policy Advisory Committee, the name Winnipeg Transit Plus was chosen.


In addition to refreshing the name of the service, Winnipeg Transit Plus will also be implementing a new scheduling system in early 2019 that will further serve to create a more transparent service. RouteMatch features an online app, call-out notifications, and individualized registrant web portals which will enable customers to schedule their own trips. A new user guide and an updated website with detailed service policies and guidelines will also be available as part of the RouteMatch rollout. Information sessions will be scheduled in early 2019 to familiarize registrants with RouteMatch.


“I’m pleased we’re moving forward with these important improvements to Handi-Transit service” said Councillor Matt Allard, Chair of the Standing Policy Committee on Infrastructure Renewal and Public Works. “Handi-Transit’s new name, Winnipeg Transit Plus, more accurately reflects the City’s fundamental commitment to equality and providing inclusive customer service.”


Since the Handi-Transit name was adopted in 1977, there have been many changes in our understanding of disability issues and the language used to describe persons with disabilities. The introduction of new Provincial legislation, The Accessibility for Manitobans Act,and its continued development provides clear direction on the use of inclusive language when referencing services for the community. A new name for Handi-Transit is one step towards a more inclusive environment for all Winnipeggers.

Here is the new Winnipeg Transit Plus Logo

Winnipeg Transit Plus Logo

Winnipeg Transit Plus Vehicle-1 Winnipeg Transit Plus Vehicle-2


Discontinuation of Three Stair Practice:

For your safety and the safety of our drivers, effective January 01, 2019 Handi-Transit drivers will no longer maneuver an occupied manual wheelchair up or down steps at a registrant’s pick-up or drop off locations.

This is an unsafe practice that places both the driver and registrant at risk of significant injury. An independent assessment of the practice was done in 2017 and found that maneuvering an occupied wheelchair up or down stairs posed a significant safety risk to both the drivers and passengers. Existing registrants who are currently provided this service will need to make alternate arrangements to meet the drivers at the bottom of the stairs.

Information has been posted below regarding funding programs that may be available to make your home accessible as well as listed vendors that will build or rent ramps for individual homes.
Funding Programs and Vendor Lists