COVID-19: City of Winnipeg response and latest updates on City facilities and services
COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux
Reminder: Self-screen for COVID-19 symptoms before each time you take transit.
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City of Winnipeg

Winnipeg Transit

There is an upcoming schedule change on Dec 12, 2021

Book a Trip

Winnipeg Transit Plus hours of operations for trips are:

Monday – Friday 6 a.m. – 12 a.m.
Saturday – 7 a.m. – 12 a.m.
Sunday – 8 a.m. – 10 p.m.

Trips may be requested up to one week in advance, and until 11 a.m. the day before you wish to travel.

Customers need to have the following information ready when calling to request a trip:

  • Your name and Winnipeg Transit Plus registration number
  • The date you require to travel
  • The exact street address (and building entrance) including the unit number of each location; pickup and drop off
  • The time you want to arrive at your destination
  • If there is a specific time you must be at your destination, the required arrival time
  • The time you want to be picked up for your return trip
  • If you will be travelling with an attendant or companion
  • What mobility equipment you will be using during transportation

Calls are answered in the order they are received, and trips are assigned on a first-come, first served basis to ensure equitable access. If a trip is available at the requested time, you will be informed immediately and provided with a 30-minute window for pickup, during which time you must be prepared to leave your place of pickup within five minutes.

If a trip is not available at your requested time, you will be offered an alternate trip time, or placed on a waitlist.

Our Winnipeg Transit Plus Representatives are instructed to be brief during busy hours so they can complete each call quickly and take other calls coming in to the Winnipeg Transit Plus office.
As part of Winnipeg Transit Plus quality control efforts, calls to schedule trips are recorded to help us ensure that all customer calls are handled promptly, courteously and accurately.

Winnipeg Transit Plus does not guarantee rides; all requests are reviewed and scheduled based on availability. Customers on a waitlist who have not opted in for notifications are required to contact Winnipeg Transit Plus to check if their trip request can now be accommodated and collect their exact trip pick-up windows. All Winnipeg Transit Plus Policies and Guidelines are still applicable.

Tips for Requesting a Trip

  • Try to limit travel around lunch hours Monday to Saturday as it is a high demand time.
  • Call our Contact Centre in the evening to make your trip requests whenever you can. Our call volumes are lower at that time of the day (we will be able to serve you faster).
  • Know your registration number. It is the quickest way for us to find your information.
  • Tell us if you are moving or if you change your mobility equipment, phone number, or contact information.
  • Let us know if you will be travelling with mobility equipment or an attendant. We need to know this before we schedule the trip to ensure we have enough room for you, your attendant, and your equipment.
  • Provide the day, date and times (include a.m. or p.m.) you want to travel. Errors are less likely to occur if you specify, “Monday the 28th with a pick-up after 10 a.m.”
  • Provide the address you are travelling to and include the unit number and landmark if applicable – we are unable to book to an intersection.
  • You have two choices when making a trip request (not both):
    • leave home after a specific time (when you will be ready to go) OR
    • arrive at your destination no later than a specific time (scheduled appointment).
  • Do not add additional buffer time – our scheduling system will do that for you. Tell us the exact time of your appointment or you may be picked up too early and find yourself waiting longer for your appointment.
  • Do add enough time when making a trip request to ensure you are ready to travel, i.e., returning home from a medical appointment – select a time to return that you know you will be ready to go.
  • If you are attending a meeting that ends at 2 p.m., inform the service representative taking your trip request that you cannot return before 2 p.m.
  • If you are on a waitlist and have not opted-in for notifications, please contact Winnipeg Transit Plus to check if your trip has become available and to collect your pick-up window times. If you do not call in, your waitlisted trips may still be scheduled and are not automatically cancelled. If your vehicle arrives and you’re not there, your trip may be classified as a no-show
  • During your 30-minute pickup window, please be ready to leave as soon as the vehicle arrives and wait inside the outermost door of the designated pick-up spot.
    *The driver will wait five (5) minutes upon arrival within the 30-minute pick-up window to assist you onboard. If you are not ready to leave within that five (5) minute period, the driver will notify Transit Plus, you may be considered a no-show, and the vehicle will leave.
  • If you opt-in for notifications, you will receive a phone call or email notifying you approximately 15 minutes before the driver’s arrival.
  • Always call the automated service line or the Contact Centre if you have to cancel your trip (available 24/7). Give us as much time as possible so we have a better chance of providing trips to others with the time that was scheduled for you. If a trip is cancelled less than 30-minutes before the pick-up window begins, it will be considered a no-show.