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COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux
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City of Winnipeg

Winnipeg Transit

What's New at Winnipeg Transit Plus


A van marked with Winnipeg Transit Plus and wheelchair accessible logos

Changes to automated service line – automatic trip confirmation now in effect

Updated July 13, 2021 – Changes to the Winnipeg Transit Plus automated service line available at 204-986-5711 are now in effect.

You will notice the following differences:

  • If you are calling to hear your trip times (also known as confirming your trips), select the new option that says “To check on or cancel an existing trip, press 3.” The word “confirm” will no longer be used.
  • You will no longer be required to press any buttons on your telephone keypad to confirm your trip times, as the trip will automatically be confirmed.
  • Speech recognition will no longer be available. You must use your telephone keypad to select options. Winnipeg Transit Plus customer service representatives are available to assist.

If you need to cancel your trip, call our Automated Service at 204-986-5711 at least 30 minutes before pick up time. If you are experiencing any difficulties using the updated automated service, please contact the Winnipeg Transit Plus contact centre at 204-986-5722.

Reminder: travel requirements for active account status

June 18, 2021 – Transit Plus policy requires customers to travel once every 18 months to keep their account active. We recognize the COVID-19 pandemic has greatly impacted the use of the service for many customers. If you are uncertain of the last date you travelled please call the contact center at (204) 986-5722 and we would be happy to provide this information to you.

If you have not travelled in 16 months or more, do not plan to travel in the near future, and are concerned about your file going inactive as a result, please speak to one of our customer service representatives.

Changes to Transit Plus service area boundaries

Effective January 1, 2021, there will be a change to the service area boundaries for Winnipeg Transit Plus which will provide an expanded service area for customers.

If you were previously notified that your address or a destination was outside of the service area and have not been contacted regarding this change, or if you have additional questions, please contact Transit Plus. You can request an address be reviewed to determine if it is now within the new service area boundaries.

The service area expansion comes as a result of the elimination of a policy stating that Transit Plus operates within the same geographical service area of Winnipeg’s conventional transit system, which required the origin and destination of a trip to be within 500 metres of an established bus route. Council approved the change as part of its 2020 – 2023 Multi-year budget.

Transit Plus News Archives

Engagement with ‘winter-only’ customers

March 15, 2021 – The survey to provide feedback to Winnipeg Transit Plus about winter-only service has now closed. More information will follow.

Engagement with ‘winter-only’ customers underway

January 27, 2021 – Winnipeg Transit Plus is currently reviewing standards for winter-only service, and is reaching out to customers who are directly impacted for feedback on the development of a new winter-only service policy.

If you are assessed as eligible for ‘winter-only’ service, please read the Winter-Only Service Overview prior to taking the survey. Thank you for participating.

Winter-only service begins Friday, October 30

Due to an accumulation of snow, winter-only service is beginning Friday, October 30, 2020.

Winter-only service will end on March 31, 2021.

Reminder: Winter-only service no longer begins October 15

A revised Winter-only policy was adopted by Council on January 30, 2020.

Winter-only service will begin once there is a continuous accumulation of snow, or no later than December 15, 2020. Customers will be provided with information on the Transit Plus website and on-hold messages if there is an accumulation of snow prior to December 15. As much notice as possible will be provided for those who have a winter only eligibility/status. Winter-only service will end on March 31, 2021.

WINNpass program now accepting applications

Friday, May 1st 2020 – The WINNpass is a new program from the City of Winnipeg that provides eligible customers the opportunity to purchase a full fare monthly transit pass at a reduced rate.

The program will start accepting applications as of May 01, 2020.

As a parallel service, all eligible Transit Plus customers can apply for the WINNPass and can use it on Transit Plus once approved for the program. For application instructions and full details on the program please visit:


Once approved Transit Plus customers can purchase a WINNPass by calling the contact centre at 204-986-5722.

Winnipeg Transit Plus ID Card no longer required

Tuesday, June 11th 2019 – As of June 1st 2019, Winnipeg Transit Plus ID Cards are no longer required and will not be used or sent to any new or existing registrants requesting a replacement card.

Manitoba Ombudsman Report on HT Service

Tuesday, January 9th 2019 – Today, the Manitoba Ombudsman’s Office released a report outlining recommendations for Handi-Transit service in response to a complaint filed by the Independent Living Resource Centre (ILRC) in February of 2016.

In reviewing the ILRC’s complaint, Winnipeg Transit Plus provided additional information and clarifications on some of its policies to assist the Ombudsman’s Office with their investigation.

Further City comments on the Ombudsman’s recommendations can be found in the attached summary document.

For more information please see links listed below.

Manitoba Ombudsman Website

Ombudsman Report

Changes coming to Handi-Transit in 2019

Wednesday, December 19, 2018 – A new year will bring changes to Winnipeg’s Handi-Transit service including an updated scheduling system for improved service and a refreshed name to include more inclusive language.

In September 2017, Handi-Transit launched a campaign to choose a new, more inclusive name for the service, which solicited feedback from the community and stakeholders. Through this process and in consultation with the Handi-Transit Policy Advisory Committee, the name Winnipeg Transit Plus was chosen.

Since the Handi-Transit name was adopted in 1977, there have been many changes in our understanding of disability issues and the language used to describe persons with disabilities. The introduction of new Provincial legislation, The Accessibility for Manitobans Act,and its continued development provides clear direction on the use of inclusive language when referencing services for the community. A new name for Handi-Transit is one step towards a more inclusive environment for all Winnipeggers.

Here is the new Winnipeg Transit Plus Logo

Winnipeg Transit Plus Logo

Winnipeg Transit Plus Vehicle-1

Winnipeg Transit Plus Vehicle-2